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Job Description

Job Title: Housekeeper
Reports To: Assistant Building Operations Manager

Location:
Site-Based – Manchester City Centre

Purpose of the Role

To maintain high standards of cleanliness across building, communal areas, and grounds, of a new residential development in Manchester City Centre. Working as part of a housekeeping team and wider site team.

Key Responsibilities

Cleaning Duties

Clean communal floor coverings (mopping, sweeping, or vacuuming), including foyers, stairwells, amenity areas, lifts, and window ledges, ensuring surfaces are stain- and smear-free.
Dust, damp-wipe, and polish communal surfaces such as balustrades, handrails, skirting boards, and window sills.
Remove cobwebs from window and door recesses, light fittings, and other areas through comprehensive dusting.
Vacuum carpets and flooring , ensuring they are free from dirt
Mop any hard flooring
Wipe and clean light switches, door furniture, fire extinguishers, and other high-touch surfaces.
lifts, clean walls, remove fingerprints, and polish mirrors, polish doors and buttons.
Ensure all communal mirrors and glass surfaces are cleaned and left streak-free.

Customer Service

Maintain a friendly, approachable, and helpful demeanor when interacting with residents.
Provide exceptional customer care by addressing resident requests, and offering guidance when needed.
Assist with utility meter readings upon resident request.

Health & Safety

Report health and safety concerns to the line manager.
Prioritize safe working practices for personal and community safety.
Management of cleaning chemicals

Administrative Duties

Complete and sign daily cleaning inspection checklists.
Manage cleaning supplies by submitting formal material requests to the line manager and maintaining organized storage areas.

Additional Responsibilities

Ensure a clean, professional appearance at all times, including wearing staff uniforms.
Perform other reasonable duties as assigned by the line manager.

Skills and Attributes Required

Critical Skills

Attention to detail and pride in delivering high-quality work.
Ability to work independently while effectively managing priorities.
Strong organizational and time management skills.
Flexibility and adaptability
Excellent communication and teamwork skills.

Critical Knowledge

Understanding of Health & Safety regulations.
Knowledge of COSHH
Knowledge of manual handling techniques.
Familiarity with working at heights.

Personal Profile

Communication

Maintain an open, approachable attitude when dealing with others.

Customer Focus

Empathize with residents, handling their requests respectfully, and resolving issues promptly or escalating as necessary.

Teamwork

Support colleagues by taking on additional tasks or responsibilities when needed.

Salboy

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