Millennium Gloucester Hotel London Kensington is seeking a Floor Porter – Casual Contract who will be responsible for maintaining clean and orderly corridors, ensuring timely delivery of fresh linen to guest floors, and responding promptly to guest requests to support a high standard of service.
The Floor Porter Key Responsibilities will include:
·To clean on your floor all guest and staff areas ensuring all trays / waste bins are emptied, carpets vacuumed, ice machines, signage and house phones have been wiped.
·To help keep clean and tidy all linen rooms and trolley cupboards on your floor.
·To assist in the delivery and removal of bed cots etc.
·To remove soiled linen and rubbish form corridors periodically through the day ensuring corridors are kept clear.
·To vacuum all corridors, paying attention to carpet edges.
·To deliver clean lined to the allocated floor.
·To check all work areas at the end of the day, ensuring all areas are free of linen and rubbish.
·To deal courteously and efficiently with all guest enquiries.
·To ensure all guest lost property is handed in immediately.
·To inform your Housekeeper if you need to leave the floor for any reason other than tea breaks.
·You must keep your key card on your person at all times. If the key card is lost, it must be reported immediately. At the end of your duty, the key card must be returned to the Housekeeping Office.
The Experience & Qualifications for Room Attendant:
- Excellent attention to detail and accuracy.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last minute changes.
- Ability to deal with sensitive and confidential data.
The successful candidate will be:
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
- Team worker
- Ability to work under pressure in a fast pace environment
About the Hotel
Millennium Hotel and Conference Centre Gloucester London is a leading conference hotel in the heart of Kensington district. Ideally located in the beautiful neighbourhood of South Kensington, and just minutes away from Gloucester Road station, Millennium Hotel and Conference Centre Gloucester London is the perfect place from which to explore London. Offering 611 bedrooms, including a family-friendly selection, Millennium Hotel and Conference Centre Gloucester London offers a seamless blend of personalised service with unrivalled comfort.
About the Group
Millennium Hotels and Resorts (MHR) is a dynamic, global hospitality group with luxury properties spanning four continents and 80 destinations. With a reputation for excellence, MHR owns, manages, and operates over 130 properties worldwide including in New York, Los Angeles, London, Paris, Dubai, Abu Dhabi, Auckland, Beijing, and Singapore. Its diverse portfolio spans brands including The Biltmore, Grand Millennium, Millennium, M Social, M Socialite, Studio M, M Hotel, Copthorne, and Kingsgate— offering the perfect address for business and leisure travellers who are looking for hospitality experiences that go above and beyond.
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
… As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
